A. Troubleshooting FAQ

B. Technical Support




A. Troubleshooting FAQ

Click on highlighted links for more details about a particular subject.


1. I can't decode tones, even though I'm hearing them through the speaker.

Check Windows Recording mixer settings. Mic or Line input should be selected, which ever is connected to your receiver's audio. Most sound cards allow only one input to be selected at a time.

2. Everything appears to be working, but readings seem inaccurate.

The most common cause is over-driving the sound card input (see #3 below). It's also a possibility your sound device is too far off-frequency due to internal clock error. This may be compensated for by running the built-in Calibration routine.

3. Calibration or decoder is reading double the expected tone frequency.

This is a sure sign that input and/or output level is too high, causing a 2nd or 3rd harmonic oscillation. Solve this by reducing the input (recording) level, and if needed, the output (playback) level for the Wave device, if calibrating. If using the microphone input, be sure the Boost is OFF and the input level is set very low. The radio's volume control may need to be lowered if using the external speaker connection.

4. I can hear two tones, but only one is being decoded.

The first tone is too short to be captured by the decoder. There are a couple of ways to remedy this. First, if using a scanning receiver, place the unit on manual mode [disable scan]. Scanning causes the first part of the transmission to be cut off. If you're still having difficulty, decrease the trigger setting one click.

5. Do I have to calibrate before using the decoder?

No. In most cases, calibration is not necessary. However, if you find that tones are consistently off by more than a few Hz, running the calibration can improve accuracy. This is intended to compensate for the internal time-base error of the sound card's clock generator.






B. Technical Support

Registered ComTekk users are entitled to twelve (12) months email technical support at no charge. Telephone support is available for US$75.00 per incident plus any applicable long-distance fees.


Technical support issues should be directed to: