A. Troubleshooting FAQ

B. Technical Support




A. Troubleshooting FAQ

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Click on highlighted links for more details about a particular subject.


No input from sound device.

  1. Check Windows Recording mixer settings. Mic or Line input should be selected.
  2. Depending on your sound device driver software, it may only be possible to select one input at a time.

Everything appears to be working, but meter readings seem innacurate.

There's a good possibility your sound device is off-frequency due to internal clock error. This is very common and easy to compensate for:

  1. Adjust receiver volume control as needed to give a 50% or better indication of 1KHz signal on the spectrum display. Note the indication on the SINAD meter.
  2. Now adjust the frequency of Fs up and down a few clicks to find where the meter peaks. This will compensate for any clock-frequency error inherent in your sound card.
  3. Accurate readings may now be taken. Note the setting of Fs and always use it for this computer.


<< This section will be updated as user reports are submitted. >>





B. Technical Support

Registered ComTekk users are entitled to twelve (12) months email technical support at no charge. Telephone support is available for US$75.00 per incident plus any applicable long-distance fees.


Technical support issues should be directed to: